FREE DELIVERY ON ORDERS OVER £40

Delivery Info

Will my order be dispatched via Royal Mail or Courier?

Standard and First Class Delivery: Usually your order will be dispatched via Royal Mail. However, if your order is of high value and you select Standard or First Class Delivery, your order may be sent via courier and will require a signature upon delivery.

Next Day Delivery: If you have selected our Next Day Delivery Option, then your order will generally be sent via Parcel Force and will require a signature upon delivery. 

The above applies to delivery within the UK only. If you need any further assistance please don't hesitate to contact us.

 

Will my order require a signature upon delivery?

Standard and First Class Delivery: Usually no. However, if your order is of high value and you select Standard or First Class Delivery, your order will require a signature upon delivery.

Next Day Delivery: All orders where Next Day Delivery has been selected will require a signature upon delivery.

The above applies to delivery within the UK only. If you need any further assistance please don't hesitate to contact us.

 

What happens if my product arrives damaged or becomes faulty?

Damaged or Faulty Products - Delivery destinations within the UK

Rahisi makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged or faulty, customers should contact customer Services within a reasonable time of receipt to report the problem.

Customers will be sent a replacement product along with a pre-paid label to return the damaged or faulty item. For larger items we may arrange a collection via a courier service. However, customers will be informed of this when they contact customer services.

Customers requesting a refund, rather than a replacement product, will be sent a pre-paid label to return the damaged or faulty item. For larger items we may arrange a collection via a courier service. However, customers will be informed of this when they contact customer services. Once the item has been returned to us we will issue a full refund including any original delivery costs.

Damaged or Faulty Products - Delivery destinations outside the UK

Rahisi makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged or faulty, customers should contact customer Services within a reasonable time of receipt to report the problem.

Customers should return the damaged or faulty item with a covering letter explaining the fault or issue in detail. We regret, however, that we cannot, in this case, refund return postage costs.

Customers will be sent a replacement product. Alternatively, once the item has been returned to us we will issue a full refund including any original delivery costs.